CONSUMER RIGHTS – RETURN – CANCELLATION RETURN TERMS
GENERAL:
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form provided to you and the distance sales contract.
The provisions of the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation (current law: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the products they purchase apply to the Buyers.
The shipping costs, which are the cost of sending the product, are borne by the Buyers.
Each purchased product is delivered to the person and/or organization at the address specified by the Buyer, provided that it does not exceed the statutory period of 30 days. If the product is not delivered within this period, the Buyers may cancel the contract.
The purchased item must be delivered complete and in accordance with the specifications stated in the order, as well as documents such as the warranty card and user manual, if any.
If the purchased item becomes unsaleable, the seller must notify the buyer in writing within 3 days of learning of this situation. The full price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
If the Buyer fails to pay for the purchased item or cancels it in their bank records, the Seller’s obligation to deliver the item ceases.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
If, after delivery of the goods, it is established that the credit card with which the buyer made the payment was used unlawfully by third parties and the price of the sold goods was not paid to the Seller by the relevant bank or financial institution, the Buyer undertakes to return the contracted goods within 3 days at the SELLER’s expense, is obliged to return it to the SELLER.
IF THE GOODS CANNOT BE DELIVERED ON TIME FOR UNPREDICTABLE REASONS:
In the event of force majeure circumstances that the Seller cannot foresee and the goods cannot be delivered on time, the Buyer is informed of the situation. The Buyer may request to cancel the order, replace the goods with similar ones or postpone the delivery until the obstacle is eliminated. If the buyer cancels the order; If payment is made in cash, this fee will be paid in cash within 14 days from the date of cancellation. If the buyer has paid by credit card and canceled it, the cost of the goods will be returned to the bank within 14 days from the date of cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
BUYER’S RESPONSIBILITY TO CHECK THE GOODS:
The buyer will check the goods/services provided for in the contract before receiving them; dents, breakages, torn packaging, etc. Damaged and defective goods/services from the freight company will not be accepted. The received goods/services will be considered undamaged and undamaged. The BUYER must carefully protect the goods/services after delivery. If it is necessary to exercise the right of withdrawal, the goods/services must not be used. The invoice must be returned with the goods.
RIGHT OF RETURN:
BUYER; Within 14 (fourteen) days from the date of delivery of the purchased goods to him or to the person/organization at the specified address, he may exercise his right to withdraw from the contract by refusing the goods without incurring any legal obligations or criminal liability and without giving reasons, provided that he notifies the SELLER via the contact information provided below.
SELLER CONTACT INFORMATION FOR NOTIFICATION OF THE RIGHT OF RETURN:
COMPANY
NAME: SİHİRLİ TAŞLAR TURİZM EMLAK TİCAR
ADDRESS: Büyükkum mah. Camlı şok 2 otel Andriake beache Demre/Antalya
EMAIL: [email protected]
DURATION OF THE RIGHT OF RETURN:
If the buyer purchases a service, this 14-day period begins on the date of signing the contract. The right of withdrawal cannot be exercised in contracts for the provision of services in which the provision of the service begins with the consent of the consumer before the expiry of the right of withdrawal.
The costs incurred in connection with the exercise of the right of withdrawal belong to the SELLER.
To exercise the right of withdrawal, written notice must be sent to the SELLER by registered letter, fax or e-mail within 14 (fourteen) days and the product must not be used within the scope of the “Products for which the Right of Withdrawal cannot be exercised” set out in this agreement.
EXERCISING THE RIGHT OF RETURN:
Invoice for the product delivered to a third party or the BUYER, (If the invoice for the product being returned is a corporate one, it must be sent together with the return invoice issued by the institution when returning it. The return of an order invoiced on behalf of an institution cannot be completed until a RETURN INVOICE has been issued.)
Form of return: The returned products must be delivered intact and undamaged, together with the box, packaging and standard accessories, if any.
RETURN TERMS:
The SELLER is obliged to return the full price and the documents for which the BUYER owes the BUYER no later than 20 days after receiving the notice of withdrawal, and to receive the goods back within 20 days.
If the value of the goods decreases or the return becomes impossible due to a reason arising from the fault of the BUYER, the BUYER is obliged to compensate the SELLER for the damages proportionate to the fault. However, the BUYER is not liable for any changes or damages caused by improper use of the goods or product during the period of the right of withdrawal.
If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the campaign will be cancelled.
FAILURE AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that in case of default in making payment transactions by credit card, he/she will pay interest under the credit card agreement between the cardholder and the bank and will be liable to the bank. In this case, the relevant bank may take legal action; may demand reimbursement of costs and attorneys’ fees that may arise for the BUYER, and in any case, in case of default due to the BUYER’s indebtedness, the BUYER agrees to compensate the damages and losses suffered by the SELLER due to the delay in fulfilling the debt. .
PAYMENT AND DELIVERY
You can make a bank transfer or EFT (Electronic Funds Transfer) to any of our bank accounts …………, ……. (TL).
You can use the option of a one-time online payment or online installments by credit card through our website. For online payments, the amount will be charged to your credit card at the end of your order.