Information
FAQ
Find quick answers to the most common questions about shipping, pre-orders, returns, payments, and contacting us.
Do you ship worldwide?
Yes, we offer worldwide shipping.
How much does shipping cost?
Standard shipping is $25.
We offer free shipping on orders over $100.
How long does delivery take?
Once your order has been dispatched, estimated delivery usually takes around 2 weeks, depending on the destination and local delivery conditions.
Are all items ready to ship?
Not always. Some items are in stock and ready to be dispatched after payment confirmation, while others are available as pre-order items.
What does pre-order mean?
A pre-order item is not currently in stock and requires production before dispatch.
How long does production take?
For pre-order items, production usually takes around 1 week after payment confirmation.
When is my order processed?
Orders are processed once payment has been successfully received and confirmed.
Can I return my order?
Yes, return requests are accepted within 14 days of delivery, provided the item is unused, in its original condition, and returned with its original packaging.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
Do you accept cancellations?
If you need to request a change or cancellation, please contact us as soon as possible after placing your order. Once an order has entered production or has already been dispatched, changes or cancellation may no longer be possible.
Do you accept international orders?
Yes, we welcome international orders.
Please note that international orders may be subject to customs duties, import taxes, or local handling fees depending on the destination country.
Which payment methods do you accept?
We accept major bank and debit cards, including Visa, Mastercard, American Express, and Troy, through secure payment processing. Payments are charged at checkout.
Is my payment secure?
Yes, we use secure checkout practices. Your credit card details are not stored on our website.
How can I contact you?
You can reach us at:
Email: info@magicstoneshop.com
Phone / WhatsApp: +90 506 055 3892
Where are you located?
We are based in Demre / Antalya, Türkiye.
Still need help?
If you have a question that is not covered here, please contact us by email or WhatsApp. We will be happy to assist you.