Information
Shipping & Returns
We want ordering from Magic Stones to feel clear from the start. Here you can find our current information on production, shipping, delivery times, returns and what to do if something goes wrong.
Before your order ships
Ready to ship or made for your order.
Some Magic Stones pieces are already in stock, while others are produced after an order is placed.
If your selected piece is in stock, we prepare it for dispatch once payment has been confirmed. If it is offered as a pre-order or requires production, work begins after payment confirmation. In most cases, production takes approximately one week, depending on the piece and its specifications.
In stock
Ready pieces are prepared for dispatch after payment has been confirmed.
Pre-order & made-to-order
Pieces that require production need additional preparation time before shipment. In most cases, production takes approximately one week.
Shipping
From Türkiye to your door.
We ship internationally to many countries. Availability can vary depending on the destination, carrier limitations, payment processing restrictions, sanctions or other compliance requirements.
Shipping costs are shown at checkout before payment is completed.
| Order | Shipping cost | Estimated delivery after dispatch |
|---|---|---|
| Orders under $100 | $25 | Usually around 2 weeks |
| Orders of $100+ | Free | Usually around 2 weeks |
Customs procedures, local carriers, seasonal demand and other circumstances outside our direct control can affect final delivery time.
International orders
Customs, duties and local taxes.
International orders may be subject to customs duties, import taxes or local handling fees in the destination country.
These charges are determined locally and are the responsibility of the customer unless stated otherwise at checkout.
Order changes
Tell us as soon as you can.
If you need to request a change or cancellation, contact us as soon as possible after placing your order.
Once an order has entered production or has already been dispatched, a change or cancellation may no longer be possible.
For an urgent order-related request, email [email protected].
Returns
If the piece is not right for you.
We accept return requests within 14 days of delivery. Please contact us before sending anything back so that we can review the request and provide the return details.
Return conditions
- The item must be unused.
- It must be in its original condition.
- Original packaging should be included.
- The original invoice should be included where required.
Return shipping & refunds
For a standard return, return shipping costs are the responsibility of the customer. We do not provide prepaid return labels unless otherwise required by applicable law.
Exchanges are not available. If you would like a different item, please place a new order after your return request has been approved.
Refunds are processed within 30 days after the returned item has been received and inspected.
Büyükkum Mah. Camlı Sok. 2,
Otel Andriake Beach,
Demre / Antalya, Türkiye
Damaged, incorrect or delayed order
Something went wrong?
Please inspect your order when it arrives. If the package or item is damaged, if you received the wrong item, or if there is another issue with delivery, contact us as soon as possible.
Please include your order details and, where possible, clear photographs of the package and the item so that we can review what happened and advise you on the next steps.
If an order appears significantly delayed or missing in transit, we will review the shipment status and assist you in checking the delivery situation with the carrier.
Need help?
Ask us about your order.
If you have a question about production, shipping, delivery or a return, contact us directly.